Support

Contact and Complaints

Use the details below for questions about this website, privacy, cookie choices, accessibility or a complaint about the editorial and marketing material.

What to include in a complaint

• Your name and preferred contact method.
• The page, statement or interaction concerned.
• The date and approximate time of the issue.
• A clear description of the outcome you are requesting.
• Relevant screenshots or correspondence, with unnecessary sensitive information removed.

Handling process

We aim to acknowledge a clear written complaint within a reasonable period. Complex issues, identity verification or requests involving a separate provider may require more time. Where the matter concerns another legal entity, we may explain how to contact that entity or forward the complaint where lawful and appropriate.

Privacy requests

Mark privacy-related messages with “Privacy Request” in the subject line. We may ask for information needed to verify identity and locate relevant records.

Financial-service complaints

Houge ApS is not presented by this website as the financial-service provider. A complaint about account operation, deposits, withdrawals, trading activity or regulated conduct should be addressed directly to the legal entity providing that service and, where appropriate, the competent regulator or dispute-resolution body.

Emergency or fraud concerns

Do not send passwords, full payment-card details or authentication codes by email. If you believe money or credentials have been stolen, contact your bank or payment provider promptly and consider reporting the incident to the relevant police or cybercrime service.